Privacy Policy

Last updated 01/03/2024

Ultimate Marketing (Global) Ltd

Ground Floor, Nautica House, Waters Meeting Road, Bolton, England, BL1 8SW

This Privacy Policy outlines how Ultimate Marketing (Global) Ltd ("we," "our," or "us") collects, uses, and protects personal information when you use UltimateCRM ("the CRM platform"). We are committed to complying with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the California Consumer Privacy Act (CCPA), as well as other applicable data protection laws in the EU, the US, and other jurisdictions.

By using our CRM platform, you agree to the collection and use of information in accordance with this policy.

1. Data Controller

For the purposes of GDPR and other applicable data protection laws, Ultimate Marketing (Global) Ltd, Ground Floor, Nautica House, Waters Meeting Road, Bolton, England, BL1 8SW, is the data controller for your personal information. For any inquiries related to data privacy, you can contact us at [email protected].

2. Information We Collect

We collect the following types of personal information:

a. Personal Information Provided by You

•Name

•Contact Information (e.g., email address, phone number, business address)

•Company details (e.g., company name, business type)

•Login credentials (e.g., username, password)

b. Automatically Collected Information

•IP address

•Device information (e.g., browser type, operating system)

•Usage data (e.g., access times, pages visited, interactions with the CRM platform)

c. Data Collected via Cookies and Similar Technologies

We may use cookies and similar tracking technologies to track activity on our CRM platform and store certain information. You can manage your cookie preferences through your browser settings.

3. Legal Basis for Processing Your Information

We process your personal data based on one or more of the following legal grounds:

•Consent: When you provide explicit consent for specific uses of your personal data.

•Performance of a Contract: When processing is necessary for the performance of a contract, such as providing CRM services.

•Legal Obligation: To comply with a legal obligation, such as regulatory compliance or responding to a court order.

•Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving the CRM platform or responding to your inquiries.

4. How We Use Your Information

We use the collected data for the following purposes:

•To provide and maintain the CRM platform.

•To manage your account and authenticate users.

•To communicate with you, including responding to inquiries or providing customer support.

•To improve the CRM platform and analyse usage trends.

•To comply with legal obligations and protect our legal rights.

•For marketing purposes, with your explicit consent.

5. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your personal information with:

•Service Providers: Trusted third parties who provide services on our behalf, such as hosting, data analytics, or customer support.

•Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred.

•Legal Requirements: If required by law, we may disclose your personal information to regulatory authorities or law enforcement agencies.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Our measures include:

•Encryption of sensitive data.

•Regular security audits and vulnerability testing.

•Access controls to limit access to personal data to authorised personnel.

Despite our efforts, no security measure is completely foolproof, and we cannot guarantee the absolute security of your personal data.

7. International Data Transfers

We may transfer your personal information outside of the European Economic Area (EEA) or the United States to countries that may not provide the same level of data protection as your home jurisdiction. In such cases, we will ensure that adequate safeguards are in place, such as:

•Standard Contractual Clauses: Implemented between us and the data recipient.

•Privacy Shield Framework: For transfers to the US, where applicable.

8. Your Rights

Under GDPR and CCPA, you have the following rights regarding your personal data:

•Right to Access: Request a copy of the personal information we hold about you.

•Right to Rectification: Request correction of inaccurate or incomplete personal data.

•Right to Erasure: Request deletion of your personal data, subject to legal obligations.

•Right to Restrict Processing: Request limitations on how we process your personal data.

•Right to Data Portability: Request a copy of your personal data in a machine-readable format.

•Right to Object: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

•Right to Withdraw Consent: If you have provided consent, you can withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond to your request in accordance with applicable laws.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When we no longer need your data, we will securely delete or anonymise it.

10. Children's Privacy

Our CRM platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Ultimate Marketing (Global) Ltd

Ground Floor, Nautica House, Waters Meeting Road, Bolton, England, BL1 8SW

Email: [email protected]